Artificial intelligence is rapidly reshaping how work is performed, how expertise develops, and how organisations are designed. While much of the current conversation focuses on tools and use cases, the more profound shift is organisational. AI changes the nature of judgment, alters how capability is built, and transforms how people collaborate and make decisions.

This session is designed for organisational psychologists who want to understand these changes and their implications for practice. Rather than focusing on individual tools, the session takes an organisational lens, exploring how AI becomes embedded in workflows, decision-making, and knowledge systems, and what this means for work design and organisational effectiveness.

A key theme of the session is the changing nature of expertise. As AI systems increasingly perform analysis, generate insights, and capture elements of expert knowledge, traditional pathways for developing judgement and capability are disrupted. For example, organisations are beginning to experiment with AI agents that capture and scale the tacit knowledge of senior professionals, raising important questions about learning, professional identity, and employee experience.

Participants will explore how AI reshapes work across three dimensions: how people experience their roles (motivation and agency), how expertise is developed and applied (capability and judgement), and how work is coordinated (collaboration and decision-making). These shifts have implications across the talent lifecycle, including workforce planning, development, performance, and succession, and require leaders to rethink how capability is built and sustained over time.

The session also examines the risks of embedding AI without redesigning work. These include capability erosion, over-reliance on AI outputs, bias amplification, and unintended consequences in decision-making and fairness. Organisational psychologists have a critical role to play in ensuring that AI is implemented in ways that are human-centred, ethically sound, and aligned with organisational goals.

Through a combination of frameworks, case examples, and facilitated discussion, participants will develop a clearer understanding of how AI is transforming organisations and how their role as organisational psychologists is evolving in response. The session will be interactive, encouraging participants to reflect on their own contexts and identify where AI is most likely to have a significant impact.

Note: This session reflects the state of AI and organisational practice at the time of submission (March). Given the pace of change in this space, content will be actively updated to incorporate the latest developments and ensure the session remains highly relevant and engaging at the time of the conference.