Keynote 3 | Professor Nicole Gillespie
| Friday, October 30, 2026 |
| 9:00 AM - 10:00 AM |
| Ballroom A (SFS) |
Overview
Trust in the Age of AI: Challenges and Implications for IO Psychology
Presenter
Prof. Nicole Gillespie
University of Melbourne
Trust in the Age of AI: Challenges and Implications for IO Psychology
9:00 AM - 10:00 AMAbstract
As AI rapidly transforms work, trust in these technologies has taken centre stage. Defining features of AI - its probabilistic and black box nature, human-like capabilities, and vast data use - challenge trust and amplify organisational risk, while widespread adoption is reshaping trust at work in complex and paradoxical ways. This session explores the impacts of AI on trust and collaboration at work, including how complacent and ‘shadow’ AI use and AI 'workslop' undermine trust, and the trust penalties employees face when disclosing AI use. I then turn to examine what shapes trust in AI and its integration at work, and how organisations can support employees to responsibly use AI, while avoiding the risks of over- and under-trust. I conclude with why IO psychology is critical to ensuring AI integration is not only effective, but human-centred and trustworthy. Realising this requires proactive investment in workforce capability and planning, leadership and culture, co-design and change management, and AI governance.
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Nicole Gillespie is Professor of Management and Chair in Trust at Melbourne Business School, the University of Melbourne, and International Research Fellow at the University of Oxford. She is a Fellow of the Academy of Social Sciences in Australia, the Australian and New Zealand School of Government, and served on the National AI Centre Thinktank on Responsible AI. Trained in organisational psychology, Nicole is internationally recognised expert on organisational trust, with a focus on trust development and repair in challenging contexts, including in AI, digital disruption, after organizational failures, and complex stakeholder environments. Her research appears in leading journals (e.g., Academy of Management Review, Journal of Applied Psychology, Journal of Management, Human Resource Management, Sloan Management Review, Scientific Reports), has won multiple best paper awards, and is highly cited in media, industry and policy reports. Her most recent report is Trust, use and attitudes towards AI: A global study
Session chair
Madeleine Buhagair
Organisational Development Manager (Leadership Development) | Organisational Psychologist
Qantas
